Effective Date: 01 August 2023
Welcome to Satyasara Energy Pvt Ltd.
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for services provided by Satyasara Energy Pvt. Ltd. ("we," "our," or "us"), operating via https://satyasaraenergy.com/.
By using our services, you agree to this Refund Policy.
Nature of Services
Satyasara Energy Pvt. Ltd. provides:
Solar rooftop installation
Renewable energy solutions
Consultation, design, and project execution services
As our services are customized and project-based, refund eligibility may vary depending on the stage of the project.
Cancellation Policy
Before Project Initiation:
Customers may request cancellation before the project begins.
If no work (such as site visit, consultation, or design) has been initiated, a partial or full refund may be considered.
After Project Initiation:
Once the project has started (including site inspection, design work, or material procurement), cancellation requests may not be eligible for a full refund.
Charges for work already completed will be deducted.
Refund Policy
Refunds are processed under the following conditions:
Eligible for Refund:
Duplicate payment made by mistake
Cancellation before any service work has begun
Inability to proceed due to verified reasons from our side
Non-Refundable Situations:
After site inspection or consultation has been completed
After system design, planning, or engineering work has started
After materials have been ordered or procured
Delays or cancellation due to customer-side issues
Change of mind after project confirmation
Partial Refunds
In certain cases, partial refunds may be issued after deducting:
Site visit charges
Consultation or design fees
Administrative costs
Material procurement expenses
Refund Processing Time
Approved refunds will be processed within 7–15 business days
Refunds will be issued through the original payment method or mutually agreed method
Payments
Advance payments may be required to initiate services
The payment structure will be clearly communicated in the quotation or agreement
Delay in payments may affect project timelines
Data Collection & Usage
We collect personal information, such as
Name
Email ID
Phone number
City and other required details
This data is used to:
Provide customized solar solutions
Process service requests
Improve customer experience
Run advertising and remarketing campaigns
We use tools such as the following:
Google Analytics
Google Ads
Meta (Facebook) Pixel
We do not share your personal information except as described in our Privacy Policy.
Privacy Policy Reference
Your use of our services is also governed by our Privacy Policy.
We will not use or share your information with anyone except as described in our Privacy Policy. By using our services, you agree to the collection and use of information in accordance with that policy.
Terms & Definitions
Unless otherwise defined in this Refund Policy, terms used herein have the same meanings as in our Privacy Policy and Terms and Conditions, available at:
https://satyasaraenergy.com
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
Satyasara Energy Pvt Ltd
Email: satyasaraenergy@gmail.com
Phone: +91 8511948577
We strive to maintain transparency and fairness in all our dealings and ensure a smooth experience for our customers.